Because all of our products are handmade, they may vary slightly. This includes the color, pattern placement, size and shape. This means no two items are exactly the same which makes the products super unique just for you!
Our products are not animal proof. They can be torn and chewed. We are not responsible for any damage caused by your pet.
Do not leave your pet unattended while wearing our products. Make sure to monitor your pup while they are wearing any accessories. Take off the product if they seem uncomfortable or irritated. As our bandanas are meant to be tied around the neck, it poses a choking hazard. Honey Pup Co. is not responsible for any damage due to misuse.
Our current processing time is 10 to 14 business days (from date of order to ship date)! We try to get orders out as soon as possible but please keep in mind that ALL of our items are handmade and made to order by one person.
Once you place your order, we will work on it as soon as we can. You will not get an email update until we create your shipping label (it is ready to be mailed out).
We do not accept returns due to the fact that our items are handmade to your specific print and sizing needs! We provide detailed sizing charts and information under our "Size Guide" tab in the header.
We may exchange your items if you receive damaged products. Please email us (firstname.lastname@example.org) with photos and a detailed explanation. If we accept the exchange, you are responsible for the postage costs for sending back your item. Once we receive the item, we can process your exchange for another item and we will take care of the shipping costs of the outgoing package.
Shipping time and costs will vary depending on the service that you choose at checkout. Please make sure that your shipping address is correct before placing your order. In the case that it is not, email us as soon as possible so we can change it on our end before mailing it out.
Once the package is given to the post office, we rely on the mail service to deliver your package within the time frame. Delays may happen due to weather or other circumstances so please keep that in mind when placing an order.
If there are any questions or concerns, please email us (email@example.com). But please note, Honey Pup Co. is not responsible for lost or stolen package and they cannot be replaced.